Access your software as a service without sacrificing quality, reliability or service.

Standard Server Support:

• Pro-Active Security Patch Management

• 24x7x365 Pro-Active Infrastructure Monitoring

• Microsoft Certified

• Data Backup and Recovery Procedures

• High Performance Servers

• Active Directory Platform

• Multiple Backbone Providers

Advanced Server Support:

• Monitor, respond and correct any outages on all of ASP's server farms in accordance with escalation policy for the following Advanced Server Support Services: Terminal Services^®, Citrix MetaFrame^®, SQL Server^®, Exchange Server^®, and IIS Server^® .

Application Support Services:

ASP Technical Support Engineers also provide application support to our clients:

• Become familiar with core operational components of customer's application or database in order to provide marketing support, repairs, edits, and/or changes;

• Compile a "profile" document for the application including key components, support contacts, services and DR plan;

• Monitor critical application components including data links and performance metrics to provide data to customer concerning performance and scaling;

• Repair of applications not functioning per manufacturer specifications;

• Application testing for security and reliability in the hosted environment;

• Hosted application performance issues.

ASP Customer Services:

ASP provides 1-4 hours per month of technical support to Digital Desktop clients included in the cost of their Digital Desktop Service, depending on the number of users and type of service the client has.  Clients may request additional support time if needed at a reduced hourly or block rate.

• CUSTOMER LAN/connectivity issues

• Client device Hardware, Software, OS

• Application client software 

• Internet Access Issues

• Printer Hardware

• Application "how-to" questions

• Applications not provided by Beanstalk Networks

• Application modifications (custom code)

• Application conversions

• Hosted data restoration from backups if accidentally deleted or lost by customer.

All you need is a connection to the Internet ASP is the application services provider that will give your office the managed attention it deserves.    Our specialists provide support and training for your office. Our co-location facility safely houses and supports your software on our dedicated servers. Our software developers create and Web-enable your applications and databases in the shortest time possible. Our marketing specialists will help sell your Products and Services. Download Full Client

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